Privacy Notice and Cookie Policy
We endeavour to maintain the highest standards of confidentiality and to respect the privacy of our customers (“you”) and associated persons who deal with us. Our commitment to privacy includes being transparent about the nature and extent of the personal data processing we undertake. This privacy notice aims to inform you about how we collect, store, use and disclose information about you when you:
- interact or use our websites; or
- if you use any of our products, services or applications (collectively the “services”) in any manner.
Our website can be seen in many countries and jurisdictions and we are subject to the varying requirements of data protection legislation in jurisdictions where we operate. Our aim is to be as consistent as possible and obey all applicable laws and apply the highest standard of privacy laws to our approach. For example, if you are a resident of the EU, we are bound by EU local laws including the General Data Protection Regulation (“GDPR”) or if you are a resident of the UK we are bound by the UK GDPR and the UK Data Protection Act.
Categories of personal data we process or collect
We collect and process the personal data that you provide when interacting with us, either online or via email, mobile, phone or post.
Such personal data may include the following:
- First name and surname;
- Postal address;
- Email address;
- Telephone number;
- Gender;
- Country of residence, nationality, language preference;
- Unique identifier information (e.g. your customer username or number and password);
- Financial information (e.g. payment card or bank account information); and
- Some details provided by your device such as IP address, device ID, device type, and location data.
Source and categories of personal data
The source of the above information is received from yourself. The category of information is Personal data. The information is only used for business purposes to supply the Service.
What we use your personal data for, and our legal basis for doing so
We must have a legal basis to process your personal data. In most cases, that will be for us to provide the contracted service. The table below sets out the purposes for which we use your personal data and our legal basis for doing so:
| What we use your information for | Our legal basis for doing so |
| Provide you with access to our website | To provide the contracted service or advertise our products. |
| Provide you with information you have requested, including without limitation, quotations, service documentation, brochures, and responses to applications | Where we have your consent |
| Provide you with newsletters, and other communications about the services you have purchased, and our similar products and services | Where we have your consent |
| Offer customer surveys to improve our products and services | For our legitimate interests to improve our services |
| Analyse your usage of our services in order to be able to personalise your service and improve our products | For our legitimate interests to improve usage of our services |
| Respond to any enquiries from you regarding our products and services | To provide a contracted service |
| Where you have agreed, provide you with information about certain other goods and services which we believe may be of interest to you | Where we have your consent |
| Meet our legal and regulatory obligations to investigate and prevent fraudulent activities | To comply with our legal obligations |
Personal data sharing and transferring
We will not share, rent, or sell your personal data to anyone unless you agree to this, or such sharing is necessary to fulfil our contract with you, or we are legally allowed or required to do so. Moreover, your personal data will only be shared with selected organisations which comply with our security procedures and policies. We do not transfer data internationally out of the UK currently but if we decide to do in the future this will be protected with contractual obligations which includes data protection clauses.
Personal data protection and storage
We handle your personal data in accordance with adequate and reasonable procedures and technologies in order to maintain and protect its security, availability, confidentiality and integrity, and prevent its unlawful or unauthorised processing, accidental loss or damage, from its collection until its destruction.
Cookies
We use cookies as identifiers on our website in order to improve your user experience by enabling our website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
We may also use cookies to enable us to tailor our services or products based, for example, on your location and/or browsing habits or to provide the website service to enable you to purchase our products. By continuing to use this website you understand that we use third party identifier cookies to help tailor adverts to you by sharing with advertisers.
You can block or opt-out of non-essential cookies by using your browser. Instructions on how to do this can be found on the ‘Help’ function within your browser. You can find out more about Cookies, including how to see what Cookies have been set by visiting: www.aboutcookies.org or www.allaboutcookies.org
Cookies we use
Strictly Necessary Cookies
These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services or information, for example logging in or filling in forms. You can set your browser to block these Cookies, but some parts of the site will not work. These Cookies do not store any direct personally identifiable information but can identify your browser and computer.
Performance Cookies
These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these types of Cookies collect is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited our site, and we will not be able to monitor its performance.
Functional Cookies
These Cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all of these services may not function properly.
Targeting Cookies
These Cookies are set through our site and may be used via our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and internet device. If you do not allow these Cookies, you will experience less targeted advertising.
Multiple users
If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see adverts based on sites they have visited as well as sites you have visited.
Your Data Subject Rights
| Your rights | Meaning |
| The right to object to the processing | You have the right to object to the processing of your personal data in certain situations. |
| The right to information | You have the right to be informed whether and to what extent we process your data. |
| The right of access | Subject to certain exceptions you have the right to obtain a confirmation as to whether or not we process your personal data, and if we do, request access to your data. |
| The right to rectification | If the personal data that we process is incomplete or incorrect, you have the right to request their completion or correction at any time. |
| The right to deletion
|
Subject to certain exceptions, if you consider that we should stop processing some or all of your personal data, you have the right to request its deletion. However, there may well be reasons why an immediate deletion may not be possible (for example where retention is required to meet legal or regulatory obligations). |
| The right to restrict the processing
|
You have the right to request that we restrict the processing of your personal data in certain situations:
|
| The right to data portability
|
Where the processing takes place on the basis of your consent or contract, and is carried out by automated means, you have the right to request that we provide your personal data to you in a machine-readable format. |
| Your rights in relation to automated decision making and profiling
|
You have the right to object to decisions based exclusively on the automated processing of your personal data. |
| The right to withdraw your consent | If your personal data is processed on basis of your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal. |
| If you wish to exercise your rights, you can get in touch with us by contacting the using the “Contact Information” section of this website. | |
Our website may contain links to other sites
We may have links to other sites promoting our partners and clients. These links may take you to other companies who have their own privacy notice, and our privacy notice will not cover their use of data. They may collect additional information therefore we encourage you to look at these linked site privacy notice.
Automated decision making or profiling
We do not engage in profiling, or any processing related to automated decision-making activity.
Changes to our policy
We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on our website. This privacy notice was last updated on 17 May 2024.
If you have any questions about this Cookie Policy, please contact us at info@tmarissa.co
